Privacy notice
Details of what information we collect from you, what we do with it and who we might share it with. See our personal information charter for more information.
The Home Office is the controller of this information (the ‘controller’). A controller determines how and why personal information can be processed.
The legal basis for processing your information is that it is needed to perform a task carried out in the public interest.
We collect several pieces of personal information from you. These are:
- your contact details, including email address and phone number
- if necessary, details of a specific application, including the applicant’s name and email address
When you give us your email address or phone number, we will only use it so that we can respond to your question.
Application details
When you enter details of an application, we will use this information to:
- look up details of the application so that we can better answer your question
- confirm that the applicant’s name and email address match the application number you have given, so we can send our answer to the right person (the applicant)
By using this service, you agree that we can use your information in this way.
Find out more
For more on how we will use your personal information and who we may share it with, see our privacy information notice for the borders, immigration and citizenship system. This explains your key rights under data protection legislation including the General Data Protection Regulation.
It covers:
- how long we will keep your information
- how you can access your personal information
- how to complain if you have concerns
GOV.UK