This accessibility statement applies to the “Ask a question about applying for settled status” service at https://eu-settled-status-enquiries.service.gov.uk/.
This website is run by the Home Office. We want as many people as possible to be able to use this website. For example, that means you should be able to:
- Change colours, contrast levels and fonts
- Zoom in up to 300% without the text spilling off the screen
- Navigate most of the website using just a keyboard
- Navigate most of the website using speech recognition software
- Listen to most of the website using a screen reader (including the most recent versions of JAWS, NVDA and VoiceOver)
We’ve also made the website text as simple as possible to understand.
AbilityNet has advice on making your device easier to use if you have a disability.
How accessible this website is
We know some parts of this website are not fully accessible. You can see a full list of any issues we currently know about in the Non-accessible content section of this statement.
If you need assistance in using this service, you can find ways to get help at https://www.gov.uk/help-eu-settlement-scheme.
Reporting accessibility problems with this website
We’re always looking to improve the accessibility of this website. If you find any problems not listed on this page or think we’re not meeting accessibility requirements, contact the EU Settlement Resolution Centre. Details of how to contact the EU Settlement Resolution Centre can be found at https://www.gov.uk/contact-ukvi-inside-outside-uk/y/inside-the-uk/eu-settlement-scheme-settled-and-pre-settled-status.
Read tips on contacting organisations about inaccessible websites.
Enforcement procedure
The Equality and Human Rights Commission (EHRC) is responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’). If you’re not happy with how we respond to your complaint, contact the Equality Advisory and Support Service (EASS).
If you are in Northern Ireland and are not happy with how we respond to your complaint you can contact the Equalities Commission for Northern Ireland who are responsible for enforcing the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018 (the ‘accessibility regulations’) in Northern Ireland.
The Home Office is committed to making its website accessible, in accordance with the Public Sector Bodies (Websites and Mobile Applications) (No. 2) Accessibility Regulations 2018.
Compliance status
This website is partially compliant with the Web Content Accessibility Guidelines version 2.1 AA standard, due to the non-compliances listed below.
Non-accessible content
The content listed below is non-accessible for the following reasons.
Non-compliance with the accessibility regulations
We fixed a problem with the “lang” attribute in October 2020, so people using a screen reader will now find that information is pronounced correctly. We also fixed a problem on the Confirm and Confirmation pages where the Heading element contained no text.
We are doing further testing to identify additional issues, at which point we will add them to the statement and begin a remediation plan.
Disproportionate burden
At this time, we have not made any disproportionate burden claims.
Content that’s not within the scope of the accessibility regulations
At this time, we have not identified any content that is not within scope of the accessibility regulations.
Preparation of this accessibility statement
This statement was prepared on 22nd September 2020. It was last reviewed on 20th October 2020.
This website was last tested on 20th October 2020. Testing was carried out internally by the Home Office.
We tested the service based on a user’s ability to complete key journeys. All parts of the chosen journeys were tested, including documents. Journeys were chosen on a number of factors including usage statistics, risk assessments and subject matter.
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